Refund Policy

The Priority Pass ($29 USD one-time founding price) is fully refundable at any point before your Wave 1 invite is issued. Once you have been invited in and your Priority benefits are active, the sale is final. The free waitlist costs nothing and needs no refund.

To request a refund before your invite:

• Email wake.alert.support@gmail.com with the subject “WAKE refund request”.
• Include the email address used for the purchase.
• No reason needed. No forms, no exit interview.

Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank or card issuer. The money movement itself is processed by Lemon Squeezy as the seller of record, so the refund appears under their descriptor. We confirm by email once it is issued.

Refunds downgrade you automatically: Wave 1 access is removed, your tracker limit returns to the free tier, and the Founding badge is withdrawn. Your waitlist place and account stay intact, and you are welcome to purchase again later at whatever price then applies.

Where the consumer law in your country grants stronger cancellation or refund rights than this policy, local law prevails automatically. This policy never reduces rights you already hold.

If a payment dispute or chargeback is filed, it is handled under Lemon Squeezy's terms as the seller of record, and the associated Priority access is suspended while the dispute is open. Talking to us first is faster for everyone: most refund requests are resolved within days.